Client Setup & Onboarding Specialist- Baltimore, MD
Are you extremely detail oriented? Do you have a passion for cutting-edge technology? Join Whitebox as a Client Onboarding Specialist in Baltimore, MD. Whitebox is a fast-growing team dedicated to driving increased online sales for our ever-expanding list of manufacturing clients by acting as their eCommerce department. Come join our team here at Whitebox!
What You’ll Do
You’ll be using our proprietary software to bring new clients onboard- product process document creation, Amazon, eBay, and Shopify listing creation, reorder point and minimum order quantity calculations and more.
Stay up to date with our clients’ products in order to answer customer service questions.
Respond to client questions in a considerate and timely manner.
Troubleshoot and manage customer returns.
What We’re Looking For
2 years of college/university or equivalent experience
Experience using Amazon & eBay selling interfaces
A strong work ethic, positive attitude and willingness to learn
Detail and deadline orientation
Proficiency with computers and internet tasks
Excellent email and phone etiquette
Excellent written and verbal communication skills
Data entry experience using Excel spreadsheets
Understanding of Word, Google Docs, etc.
Several years of experience in online sales
Experience with any ecommerce store cart software
Basic web design experience (HTML, CSS)
Ability to occasionally lift 40 lb boxes
What We Offer
Competitive pay and benefits
Unique and exciting work experience
Flexible hours and vacation time
Fun employee culture with team dinners, happy hours, and retreats
$36,000-$45,000 depending on experience.
Flexible vacation policy
We all do a little bit of everything, so you must be comfortable with an environment that changes quickly to achieve team goals.
To apply, please send a cover letter and resume to firstname.lastname@example.org. Make sure to include the job title in the subject of your email. We look forward to speaking with you!